Dear Patients,
Our hospital was established in 1993 in order to meet the health requirements of the area and to provide quality health care service. We closely follow developing technology to keep up with the increasing daily needs of the area. For our motto we chose” The treatment starts with a smile”. With this in mind, we, together with all our personnel, provide a healthcare service to the patients and their relatives that we hope will make them feel as if they are being treated in the comfort of their own homes.
Our primary focus is to provide a service that is qualified, ethical, and respectful to human rights and the needs of our patients. Our hospital is
devoted to providing international service standards and aims to be a regional leader in this regard.
Currently, the need for up-to-date healthcare is increasing rapidly. For this reason, our hospital is continually developing and incorporating new facilities. We concentrate on providing correct diagnosis and treatment in order to rehabilitate our patients within the shortest time possible.
Ahu Hospital is one of the leading institutions in the district with its civil society initiatives and eco-friendly approach. We monitor all developments in the world of healthcare in order to create awareness regarding early diagnosis and prevention of diseases and provide patients with information about their illnesses and to help them to participate in their treatment. We also provide help for the newborn, such as advice on breastfeeding babies and generally raising awareness about baby care and healthy nutrition for all the family.
Our hospital meets the health needs of both local people and foreign guests. We have 2 operating theatres, a delivery room, intensive care and newborn intensive care units, 50 inpatient beds, accident and emergency and ambulance services which are available 24 hours a day.
Our Mission
Ahu Hospital is the leading healthcare institution in the area. It is consistent, qualified, reliable, and accessible and cares about patient satisfaction, protects patient and patients’ relatives’ rights. We aim to meet all needs, requests and expectations. We do not compromise ethical standards, aware of social
responsibilities, uses advanced health technology and offer qualified health service 24 hours a day, 365 days a year with specialist physicians and healthcare personnel educated to contemporary standards.
Our Vision
To be a leading health care institution, which attains international health standards and is a dependable name and role model within the health sector.
Patient Rights
- The patient has the right to freely choose his or her doctor.
- The patient has the right to be treated by a doctor who freely makes clinical and ethical decisions without prejudice.
- The patient has the right to accept or reject the suggested treatment after being sufficiently informed.
- Patients have the right to expect respect from their doctors regarding information about their medical history and private lives.
- Every patient has the right to die with dignity.
- The patient has the right to accept or reject psychological and spiritual consolation including the help of a proper religious representative.
Patient Responsibilities
- Patients need to notify the hospital of any changes regarding social security and personal information as soon as possible.
- Patients should provide all information about their previous complaints, diseases and illnesses regardless of whether they were in-patient related or not. Also to provide any information on drugs they are currently prescribed and allergies that they may have.
- Patients should follow the rules and applications of the Ahu Hospital.
- Patients must follow the rules associated with the conveyor chain which was determined by Minister of Health and other Social Security Institutions. > The cooperation of patients with the healthcare staff is expected during their treatment, maintenance and rehabilitation process. > If patients use health services that operate on an appointment basis, they need to follow the rules regarding the date and time of the appointment and notify any appointment , they need to follow the rules regarding the date
and time of the appointment and notify changes to whom it may concern. - Patients should respect rights of the health staff, other patients and visitors.
- If the patient damages hospital items, he or she has to cover the damage.
- Patients should carefully listen to suggestions about the treatment and drugs prescribed and ask questions if there is anything they do not understand.
- If patients do not agree with suggestions about the treatment, they should inform the healthcare staff. Patients need to confirm whether they have correctly understood healthcare plans and care plans provided when they are discharged.
- Should the patient reject the treatment or disagree with suggestions by healthcare personnel, the patient must be aware that this is at their own risk and that they are responsible for the consequences.
Complaints and Suggestions
Our hospital cares about patient satisfaction and takes the opinions of its patients, and patients’ relatives seriously. For this reason, we have complaint and suggestion forms which can be found by the boxes in our policlinic and in-patient services.
These survey forms are evaluated and transmitted to our hospital administration. All points that are raised are discussed and researched by our patients’ rights unit and the results are passed on the person who made the complaint or suggestion. Our in-patient complaint and suggestion boxes are located near the nurse’s desk. Please fill in these forms so that we can continue to improve the services that we provide.
Important Phone Numbers
Nursing Services
Our nurses will come to your room to monitor your general state of health during your stay with us. The shift schedule for our nurses is 08:00-20:00 hrs, and 20:00-08:00 hrs. Nurses who are responsible to you will write their names to the notice board in your room and introduce themselves.
When the nurses change they perform a handover, informing each other about your general state of health. Nurses visit all patient rooms and follow the patient’s treatment closely.
Under the physicians’ control, our nurses will visit your room and deal with the patient follow-up procedures (blood pressure, temperature, etc.)
- Please inform your nurse if you have any pain or new symptoms.
- Our nurses visit patient rooms less often during the night to allow patients to rest. If you need anything, you can push the nurses calling button or you can dial 1146 or 1148 for 1st floor,1228 or 1229 for 2nd floor.
Nursing staff will look after the needs of any patient who needs help. If you require assistance please push the nurse call button or dial 1146 or 1148 and 1228 or 1229.
Nurse Call System
The nurse call system is available 24 hours a day. At the head of your bed there is a hand command control with a sign of a nurse In your toilet and bathroom there is a red cord string. To operate the command control at the head of your bed press the button with the picture of the nurse; in your toilet and bathroom pull the red cord string and the Nurse will hear your call. The service nurse will also give you this detailed information when you arrive in your room.
When the Nurse Call Button has been pressed an alarm light will be shown. It is necessary for this light to stay on. This alarm light shows at the Nurses Station. When the Nurse comes to your room they will press the button to turn off the alarm light. Please ensure that when you press the button the alarm light comes on.
Drug Applications
As soon as you are admitted you will be asked to give us any drugs that you use on a daily basis. Under our physicians’ control, your drugs will be given to you at specific times.
Under our hospital law, our nurses cannot administer any medication without our physicians’ permission.
For this reason please ask your physician directly if you have any queries or requests re your medication.
If you have any concerns about the medication processes please ask your physicians or nurses.
FOR THE ATTENTION OF OUR PREGNANT PATIENTS
The care of pregnant patients is followed up by our midwife, baby care is followed up by our nurses. Our paediatricians will be present in the delivery room to monitor your baby’s general state of health and to provide assistance should there be any complications during the birth.
For the benefit of both mothers and babies, we encourage breastfeeding, for this reason mother and baby stay together in the same room.
During the postnatal period our nurses inform mothers about the breast-feeding duration and its importance for the new baby and can help with any problems or concerns that you may have.
During your time in hospital our nurses will help you regarding your baby’s care. If you need any assistance, you can call our nurses by pushing nurses calling button or dialling 1146 or 1148.
During your stay, our paediatricians will visit you twice a day. Please fell free to ask them any questions you may have. Our delivery rooms’ door decor is decorated by our employee in charge.
The health of both mother and baby is very important to us. To avoid any infection please warn hospital attendants and visitors to wash their hands before touching you and your baby.
Cleaning Services
During your stay with us your bed linen will be changed once every 48 hours. In general this service is done after our physicians’ daily visits.
On the day that you are discharged from our hospital your bed linen will not be changed. Your room’s general cleaning will be done by our caretaker once every two days. This can be done more frequently at your request.
Body Care and Showering
If you want to have a shower, please inform our nurses. The nurse will make necessary preparations under the guidance of your doctor. If you wish, we can provide you with a towel, pyjamas, slippers, hair dryer and toothbrush.
Our patients, who would like to shave can get help from our personnel. Other services, such as, hair care, manicure and pedicure are supplied by the hairdresser.
Hand Hygiene
For the the attention of patients, hospital attendant and visitors;
- At every entrance and exit to the patients’ rooms, hands should be washed or be cleaned with the germicidal liquid provided.
- You should not touch the materials used in the patient care and you should not touch the open wounds, vessel connections and medical dressing.
- Hands should be washed before and after going to the toilet, before and after eating and after sneezing and coughing.
- To lower the risk of infection you should remind your visitors and hospital attendants to wash their hands as above.
Nutrition and Dietary
While you are staying in our hospital, nutrition plans will be provided by our dieticians to help you recover.
Our dieticians will visit you every day and ask you what you want to eat.
For health reasons no food should be given to you without your physicians’s permission.
- Our meal times are 07:00 – 12:00 – 18:00. Your meal is served by our personnel.
Cafeteria Services
Our cafeteria is open for you, your family and visitors between 08.00 am and11.00 pm. All food and drink has to be paid for directly to the cafeteria.
Companion
Under hospital rules one person can stay as a companion in the patient’s room except under certain circumstances.
Safe
Valuable items belonging to our patients are kept in our hospital safe and recorded. When patients are discharged these items are given back to them. Should you need any of these valuable items please inform your nurse or the reception.
Lost Property
Lost property is recorded by our staff and kept in a safe place.
Smoking
You are not allowed to smoke anywhere in the hospital.
Emergency Exit
Our emergency doors are on each floor.
Emergencies
In emergencies dial 0 or push the nurse button.
Taxi Service
If you require a taxi please dial 0 for taxi service and inform the operator who will arrange this for you.
Tissue and Organ Donation
A person, over the age of 18 must have written consent signed in the presence of two witnesses in order to donate tissue and organ. Depending on what next of kin a person has, his /her spouse, adult children, mother or father or one of his/her brothers or sisters, or other relatives can approve tissue and organ donation if that person did not donate tissue or organs in his lifetime. However, if this person stated that he / she was against tissue and organ donation in his/her lifetime, tissue or organs cannot be taken from the person.
Euthanasia
According to Clause 13 of the Human Rights Act, the act of euthanasia is forbidden in our country.
Patient Discharge Procedures
- Discharge Process; the service nurse will inform you as to when you will have your next checkup. At the same time you will be given a “Patient Discharge + Instruction Form” so that you can see the date and time of this checkup. Please do not lose this form.
- Should you have any problems before your appointment please contact your Doctor or Nurse by telephone to the hospital.
Other Services
Newspaper/ Magazine Delivery
If you need newspapers and magazines, you can dial 1147 and inform our staff.
Flowers
Flowers cannot be taken into the patient’s room because they may have the risk of infection from outside. Flowers that are sent to you are placed in the corridor outside your room.
Visiting and Visitors
When somebody stays with their loved ones it helps speed recovery during this period. Therefore, it is important for your visitors to be together with you and get through this time more comfortably. With this in mind, together;
- During your operation or surgical procedure for your visitors to wait in your room,
- Your next of kin and visitors should not to sit on your bed,
- Your Doctor will to come to your room to provide information when the operation is finished,
- No more than two visitors to be in your room after your operation due to health reasons.
- Visiting times for each visitor is 10 minutes with some restrictions when necessary.
- Visitors to maintain a quiet atmosphere as per Hospital code of conduct,
- To help with your health and recovery for your visitors and or companion will comply with any restrictions set by your Doctor,
- Please respect the comfort and peace of both yourself and other patients regarding the use of mobile phones.
Dear Patient, Family and Visitors;
- Please pay attention to the advice given by your Doctor and Nurses.
- Do not leave your personal belongings unattended.
- Please do not make any noise in the Hospital; please keep the sound on the television in your room at a level that will not disturb other patients.
- Please turn off any taps with running water in the toilets.
- If you see any suspicious person(s) inside the Hospital please inform a member of staff.
Useful Phrases
- I have pain Ağrım var
- I have headache Başım ağrıyor
- I feel sick Midem bulanıyor
- May i have water please? Su alabilir miyim?
- Can i get up to go to the toilet? Tuvalete kalkabilir miyim?
- Would you turn on the tv please? Televizyonu açar mısınız?
- Would you turn off the tv please? Televizyonu kapatır mısınız?
- Could you open the window please? Pencereyi açar mısınız?
- Could you close the window please? Pencereyi kapatır mısınız?
- Could you turn on the light please? Işığı açar mısınız?
- Could you turn off the light please? Işığı kapatır mısınız?
- Can i get up ? Ayağa kalkabilir miyim?
- Can i turn over? Dönebilir miyim?
- When will the doctor come here? Doktorum ne zaman gelecek?
- I want to see my rep. Please? Rehberimi istiyorum
- Would you take my temperature please? Ateşimi ölçer misiniz?
- Would you take my blood pressure please? Tansiyonumu ölçer misiniz?
- May i make a telefon call? Telefon bağlatmak istiyorum.
- I want to talk about my insurance Sağlık sigortamla ilgili görüşmek istiyorum
- What is the duration of haemodialysis treatment? Hemodiyaliz tedavinizin süresi ne kadar?
- Do you have a fistula or catheter? Fistül veya kateter var mı?
- For your treatment did you bring the medications with you? Tedaviniz için ilaçlarınızı yanınızda getirdiniz mi?
- Do you need a dressing? Pansuman ister misiniz?
- Is there any problem at needle intervention site? İğne girişinde herhangi bir problem var mı?
Nuttige Turksezinnen Om Te Weten
- Ik heb pijn Ağrım var
- Ik heb hoofdpijn Başım ağrıyor
- Ik ben misselijk Midem bulanıyor
- Mag ik water hebben aub. ? Su alabilir miyim?
- Mag ik opstaan om naarwc te gaan? Tuvalete kalkabilir miyim?
- Kunt u de tv uitzetten aub. ? Televizyonu kapatır mısınız?
- Kunt u de tv aanzetten aub. ? Televizyonu açar mısınız?
- Kunt u het raam dicht doen aub. ? Pencereyi kapatır mısınız?
- Kunt u het raam open doen aub? Pencereyi açar mısınız?
- Kunt u het licht uit doen aub. ? Işığı kapatır mısınız?
- Kunt u het licht aan doen aub? Işığı açar mısınız?
- Kunt u opstaan aub? Ayağa kalkabilir miyim?
- Mag ik me omdraaien? Dönebilir miyim?
- Wanneer komt de dokter bij mij langs? Doktorum ne zaman gelecek?
- Mag ik douchen? Duş alabilir miyim?
- Kunt u mijn bloeddruk opnemen? Tansiyonumu ölçer misiniz?
- Kunt u mijn temperatuur opnemen? Ateşimi ölçer misiniz?
- Ik wil graag mijn hostes spreken Rehberimi istiyorum
- Kan ik een telefoontje plegen Telefon bağlatmak istiyorum
- Ik wil graag mijn verzek ering spreken Sigortamla ilgili görüşmek istiyorum.
Hyödyllisiä Turkinkielisiä Lauseita
- Mınua koskee Ağrım var
- Mınulla sarkee pata Başım ağrıyor
- Voin huonotı Midem bulanıyor
- Saısınko vetta? Su alabilir miyim?
- Paasısnkö vessaan Tuvalete kalkabilir miyim?
- Sulkısıtteko / Avaısıtteko televısıon? Televizyonu kapatabilir / açabilir misiniz lütfen?
- Sulkısıtteko / Avaısıtteko ıkkunan? Pencereyi kapatabilir / açabilir misiniz lütfen?
- Sammuttaısıtteko / sytyttaısıtekö valot? Işığı kapatabilir / açabilir misiniz lütfen?
- Saanko kaantya? Dönebilir miyim?
- Milloin laakari tule? Doktorum ne zaman gelecek?
- Saisinko otta suihkun? Duş alabilir miyim?
- Tarkistaisitteko verenpaineeni Tansiyonumu ölçebilir misiniz?
- Tarkistaisitteko lampöni Ateşimi ölçebilir misiniz?
- Saisinko tavata oppaani Rehberimle görüşmek istiyorum
- Saisinko soittaa Telefon bağlatmak istiyorum
- Saanko nousta? Ayağa kalkabilir miyim?
- Haluan puhua vakuutuksestani Sigortamla ilgili görüşmek istiyorum.